Patient guidance. Practical learning. Greater independence.
Tech Empowerment InitiativeGet help

Personal help

Make your technology
more useful to you.

Send a photo. Join a video call. Find a setting that makes your screen easier to read. We start with what you want to do.

Ask a technology question

Personal Help · Ask TEI

What can we help
you do today?

You don’t need the technical words. Tell us where you’re getting stuck, and we’ll take it from there.

This is a request for guidance, not a booked visit. We’ll discuss any paid help before you commit. This form is not monitored for emergencies.

Prefer to talk? (586) 209-4412

For example: “I’d like to make the words bigger on my phone.” Or “I’m helping my dad share a photo.”

Please don’t include passwords, verification codes, card or account numbers, medical records, or other private details. If someone is in immediate danger, contact local emergency services now. TEI provides technology guidance, not medical or financial advice.

Device details or a screenshot (optional)

One PNG or JPEG image, up to 5 MB. Crop out names, messages, faces, account details and notifications first. Images stay private and are never sent to AI. Other file types are not accepted.

How can we reach you?

Please give us an email address or phone number. You’ll also receive a private page to check for our reply.

Privacy & optional permissions

Your original question stays private. TEI staff use it to help you and understand common needs. Topic and outcome counts do not include your words or contact details.

These choices are optional. You can get help without selecting either.

Staff remove identifying details from a summary before sending it to an AI service. Your image is never sent. The service may retain the summary under its own policies. A person must approve any response.

A person separately checks any public answer for accuracy and privacy.

Private page access and screenshots expire after 30 days. Private request content is due for staff cleanup after 180 days. Contact TEI to ask for removal sooner.

Bring your everyday questions.

  • Photos, messages and video calls
  • Phone and tablet settings
  • Email and everyday apps
  • Passwords and account access
  • Questions about suspicious messages
  • Getting ready for a telehealth visit

We explain before changing anything. You stay involved and enter your own passwords whenever possible.

Let’s start with you

One goal is enough.

Charge the device you’d like to use and tell us what you want to be able to do.

Request a visitOr call (586) 209-4412